Reviews

Reviews

Reviews

What our guests say

"Very good"

I will need a copy of my receipt to submit to my expense accounts - Steve Choquette 24 - 31 January Room 328 choquet@us.ibm.com Thank You

Hotel response

Dear Choquette, thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Gabriela Ellinger, MA Welcome Manager
Hotel guest
2-Feb-2020

"Very good"

"Excellent"

Nice modern hotel and good breakfast

Hotel response

Dear Hannu Löppönen, we are very glad to read that you enjoyed your breakfast and stay with us. We are happy to share your positive words with the entire team. Best regards Arcotel Donauzentrum Team
Hotel guest
31-Jan-2020

"Excellent"

"Very good"

Everything was clean, good breakfast, lovely personal.

Hotel response

Dear Dorin Claudiu Ionut Tomescu, we are very proud about your positive words in regards to the friendliness of our staff,the good breakfast and the neatness of the hotel. This is a proof for us that we are on the right way. Best regards Arcotel Donauzentrum Team
Hotel guest
5-Jan-2020

"Very good"

"Very good"

Too much noise because of the parties on the 2nd floor

Hotel response

Dear Andreas, thank you for taking the time to tell us about your recent stay. It is our aim to not just meet but exceed the expectations of our guests. Unfortunately, we cannot undo the experienced but we do hope to see you again in the near future, so you have the chance to fully discover the beauty of Vienna. Best regards, Gabriela Ellinger, MA Welcome Manager
Hotel guest
26-Dec-2019

"Very good"

"Very good"

It was a great stay...I want to COMMEND GABRIELLA in the front office...She is exceptional, very kind and helpful and loads of laugher...a true asset for Arcotel!

Hotel response

Dear Mr. Viljoen, thank you very much for the time invested in your feedback and for your recommendation. We are very glad to learn, that you had a great time with us at the ARCOTEL Donauzentrum. It is always our aim, to not only meet our guests expectation but to exceed them from the beginning of the stay until the departure. Thank you very much for the nice words regarding Gabriella. We already shared this feedback with her. We hope to welcome you back very soon. Kind regards, Your ARCOTEL Donauzentrum Team
Hotel guest
12-Sep-2019

"Very good"

"Pleasant"

It could be better if there were also a drinking water service in the room.

Hotel response

Dear Singh Harpreet, thank you for taking the time to tell us about your recent stay. We hope to welcome you back to our hotel very soon! Best regards, Your ARCOTEL Donauzentrum Team
Hotel guest
19-Aug-2019

"Pleasant"

"Excellent"

The hotel was very pleasant, good location, excellent breakfast, polite and helpful staff, especially the first two receptionists we had contact with.

Hotel response

Dear Ms. Georgieva, thank you very much for having taken the time to share your feedback with us. This is the most valuable source for us in order to continuously improve our product and service. We are very proud about your positive words in regards to the friendliness of our staff and the good location of the hotel. This is a proof for us that we are on the right way. We hope to welcome you back very soon. Kind regards, Your ARCOTEL Donauzentrum Team
Daniela Georgieva
8-Aug-2019

"Excellent"

"Very good"

None , everything was within the expactations . Rudi A.

Hotel response

Dear Mr. Aelbrecht, thank you very much for having taken the time to share your feedback with us. This is the most valuable source for us in order to continuously improve our product and service. We are more than glad to learn, that you fully enjoyed your time with us. We hope to welcome you back very soon. Kind regards, Your ARCOTEL Donauzentrum Team
Hotel guest
23-Jul-2019

"Very good"

"Very good"

Everything very nice, maybe the breakfast could be better

Hotel response

Dear Ms. Prazska, we are very glad to learn, that you had a great time with us at the ARCOTEL Donauzentrum. It is always our aim, to not only meet our guests expectation but to exceed them from the beginning of the stay until the departure. In regards to the breakfast, we will talk to the service team so that everything will be perfect on your next stay. We hope to welcome you back very soon. Kind regards, Your ARCOTEL Donauzentrum Team
Hotel guest
24-Jun-2019

"Very good"

"Very good"

Hi! I would have rated this hotel at top rank 5, until my second breakfast. Probably lack of staff but the table were cleaned up too late (customers couldn't find table) and almost all sugar cans were empty. I have seen your staff putting the sugar can back in place without checking remaining content (i.e. empty). Please implement a better procedure for breakfast time and it will be perfect! Best wishes!

Hotel response

Dear Ms. Brancour, thank you very much for sharing your feedback with us. We like to assure you that your feedback has our full attention and actions for further improvements have been taken already. We hope to welcome you back very soon. Kind regards, Your ARCOTEL Donauzentrum Team
Hotel guest
24-Jun-2019

"Very good"

"Very good"

Nice room Strange way in regards of reception/arrival Why no bacon at the breakfast? Water from the shower comes to easily outside the showercabin and onwards to the room carpet. Bad craftmanship...

Hotel response

Dear Mr. Mølgaard, Thank you very much for having taken the time to share your feedback with us. This is the most valuable source for us in order to continuously improve our product and service. We are very happy to learn, that you enjoyed your stay with us especially in regards to the comfort of our spacious rooms. We have immediately passed on the problem with the shower to the responsible department. Although we can not undo your experience, we would be very happy to welcome you back soon to revise the impression. Kind regards, Your ARCOTEL Donauzentrum Team
Hotel guest
3-Jun-2019

"Very good"

"Very good"

Everything is good, location, room cleaning, bed. However breakfast can be more varied with bacon and fried eggs

Hotel response

Dear Mrs. SHOLPAN, thank you for taking the time to share your feedback with us. We are glad to hear that you had a pleasant stay. At the same time we are saddened that we could not fully meet your expectations regarding our breakfast. We hope to welcome you back in the nearest future! Kind regards, Your ARCOTEL Donauzentrum Team
Hotel guest
14-May-2019

"Very good"

"Very good"

Very nice hotel!

Hotel response

Dear Mr. Kostylev, Thank you very much for sharing your feedback with us. We are very glad to learn, that you had a great time with us at the ARCOTEL Donauzentrum. It is always our aim, to not only meet our guests expectation but to exceed them from the beginning of the stay until the departure. We hope to welcome you back very soon. Kind regards, Your ARCOTEL Donauzentrum Team
Vladimir Kostylev
28-Apr-2019

"Very good"

"Excellent"

Super comfy bed and pillow. efficient housekeeping services amd food service during breakfast.

Hotel response

Dear Mr. Corpuz, we are very glad to learn, that you had a great time with us at the ARCOTEL Donauzentrum. It is always our aim, to not only meet our guests expectation but to exceed them from the beginning of the stay until the departure. We hope to welcome you back very soon. Kind regards, Your ARCOTEL Donauzentrum Team
Hotel guest
4-Apr-2019

"Excellent"

"Excellent"

I personally do not like the open bathroom, but it is a matter of taste. Otherwise everything was OK.

Hotel response

Dear Tamas, Thank you very much for sharing your feedback with us. We have 2 types of rooms: with open or close bathroom. The next time you can choose, which type of room would you like to book. We hope to welcome you back very soon. Kind regards, Your ARCOTEL Donauzentrum Team
Tamás Jánosi
19-Mar-2019

"Excellent"

"Very good"

Very satisfied. Please see if you can consider Serbian language in drop down box for comments purposes...and see you again in upcoming period. Thanks in advance Nemanja

Hotel response

Dear Nemanja, thank you for your feedback. We are thrilled to hear that you enjoyed your stay here to the fullest. Take care and see you soon! Kind regards, Your ARCOTEL Donauzentrum Team
Nemanja Djelosevic
11-Feb-2019

"Very good"

"Very good"

Everything was good, serviceminded personell, good bed, good breakfast. Huge shopping centre nearby, and also close to tram and subway. The only thing I missed was sauna and gym.

Hotel response

Dear Mats, thank you for sharing your feedback with us. We are pleased to hear that you enjoyed your stay here in Vienna. Take care and see you soon! Best regards, Your ARCOTEL Donauzentrum Team
Mats Fredsson
8-Feb-2019

"Very good"

"Very good"

Consider changing the single size duvets

Hotel response

Dear Mats, thank you for sharing your feedback with us. We are pleased to hear that you enjoyed your stay here in Vienna. Take care and see you soon! Best regards, Your ARCOTEL Donauzentrum Team
Pako Sebonego
4-Feb-2019

"Very good"

"Very good"

On the whole I'm satisfied. The only negative comment I can make is that in a period like the end of the year the spaces devoted to breakfast were inadequate: too small and crowded

Hotel response

Dear Guest, thank you very much for the time invested in your feedback. We are very glad to hear that you were satisfied with your stay in our hotel. Nevertheless, we can’t ignore your feedback about our breakfast. We like to assure you that your feedback has our full attention and actions for further improvements have been taken already. We carry out monthly training with our employees and work through the facts mentioned, we will have to find other solutions for this year. We hope this has not completely clouded your stay with us and we are looking forward to welcome you again with us in future. With best regards, Your ARCOTEL Donauzentrum Team
Hotel guest
15-Jan-2019

"Very good"

"Excellent"

Very good service, helpful staff. The room was in very good condition. I really recommend this hotel.

Hotel response

Dear Monika, thank you very much for sharing your feedback with us.We hope to welcome you back very soon. Kind regards, Your ARCOTEL Donauzentrum Team
Monica Adelina Tibian
9-Jan-2019

"Excellent"

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