COVID-19 Information

Please note the entry regulations to Austria.
For up-to-date information, please visit the official portal of the Austrian Ministry of Social Affairs.

Information about your booking
If you have any questions about your booking, or if you wish to cancel or change your reservation, please contact our reservation center or the hotel directly.
Contact ARCOTEL Donauzentrum | Vienna

A safe experience at ARCOTEL Hotels

Your safety is our priority number one! At ARCOTEL Hotels we rigorously follow all applicable government directives as they emerge. Thanks to our partner Diversey, we have a cleaning and hygiene concept for all hotel areas that guarantees the safety and well-being of our guests at all ARCOTEL hotels.

Please note that each guest must present a vaccination or recovery certificate at check-in.
The following conditions must be met:.

Proof of vaccination by means of a vaccination certificate, vaccination card or printout
From the 1st day after the second vaccination with a centrally approved vaccine against SARS-CoV-2. Proof of vaccination for convalescents: If there was a positive molecular biological test for SARS-CoV-2 at least 21 days before the vaccination or if there is already proof of neutralizing antibodies at the time of the vaccination, the proof of vaccination is already valid from the time of the vaccination.
Recovery certificate
A medical confirmation is valid for six months after an expired infection with SARS-CoV-2. This must have been proven by molecular biology (e.g. PCR test).

Further information on the current measures of the Austrian federal government

Our measures:

Face coverings are worn in all public areas.

Care is taken to avoid physical contact at all times. We welcome our guests wearing masks that cover our mouth and nose, so we smile with our eyes.

Disinfection dispensers are available for our guests in all ARCOTEL Hotels.
We take compliance with the minimum safe distance very seriously.
Contactless payment is possible at
all ARCOTEL hotels.
Wherever disposable products are necessary, ARCOTEL searches for sustainable solutions.

Our employees receive regular training in hygiene and cleaning protocols.
All cleaning and disinfection activities are recorded daily .
We believe that washing hands regularly is a matter of course.
Employees’ temperatures are taken every day at the start of their shift.

All rooms throughout the entire hotel are ventilated with fresh air on a regular basis.
Critical areas throughout the hotels are disinfected multiple times a day.
All floors and surfaces in the public areas are cleaned several times daily.
The CO2 levels in the rooms are regularly measured with an air quality monitor.