Hotelinfo
What are the check-in and check-out times at the ARCOTEL Donauzentrum Vienna?
Your room will be available from 2.00 p.m. on the day of arrival. We ask that you check-out by 12.00 p.m.
Can I change or cancel my reservation at any time?
Please look for the exact cancellation details which apply to your booked rate. We offer a link on your confirmation e-mail from which you can make the cancellation.
Is smoking allowed in the hotel / are there smoking rooms?
Smoking is generally not permitted throughout the hotel.
Does the hotel offer meeting or banquet rooms?
The hotel has five seminar rooms for up to 99 persons and two business suites for small meetings. Our banqueting team would be delighted to help you plan, organise and carry out your event.
Does the hotel offer internet access?
Wi-Fi internet access is available throughout the entire building.
Does the hotel allow pets?
Pets are permitted in the ARCOTEL Donauzentrum. A fee of EUR 15.00 per pet per day applies.
How do I get from the airport to the hotel, or from the hotel to the airport?
Public Vienna Airport Lines buses stop directly in front of the hotel. We’d be happy to book a personal taxi for you.
Is the reception staffed 24 hours a day?
Yes, a member of our team is available for you at all times.
What can I do if I don’t have a credit card and want to guarantee my reservation?
Even without a credit card, there are several ways to guarantee your reservation.
For individual bookings, we’ll be happy to send you a payment or authorization link via email upon request. Please simply send us a written request by email. You can also use the payment link to pay by bank transfer.
A guarantee without a credit card is also possible if a valid corporate rate agreement exists with the respective hotel.
Corporate customers without such an agreement have the option of conveniently sending us a written guarantee statement by email. You will then receive a payment or authorization link via email. Using the payment link, you can also pay by bank transfer.
Please note that bookings of 10 or more rooms are considered group reservations. Special conditions apply, which we would be happy to coordinate with you individually by email.
We accept all major credit cards, including VISA, Mastercard, Diners Club, and American Express.
Can I pay with credit card?
The ARCOTEL Donauzentrum accepts the following credit cards: American Express, Diners Club, Euro/MasterCard and Visa.
Where can I park my car?
The hotel has a fee-based parking garage with 30 parking spaces. Two EV charging stations are also available. You can find more information under “Location”.
Are the rooms in the hotel air-conditioned?
All the hotel rooms and public areas are air-conditioned.
Is it possible to have breakfast as an external guest?
Our extensive breakfast buffet is also available to guests who do not stay with us. The price of the breakfast buffet is EUR 21.00 per person.
Our breakfast is served Monday to Friday from 7.00 a.m. to 10.00 a.m. and Saturday to Sunday from 7.00 a.m. to 11.00 a.m.
