Can I change or cancel my reservation at any time?
Please look for the exact cancellation details which apply to your booked rate. We offer a link on your confirmation e-mail from which you can make the cancellation.
Is smoking allowed in the hotel / are there smoking rooms?
Smoking is generally not permitted throughout the hotel.
Does the hotel offer meeting or banquet rooms?
The hotel has five seminar rooms for up to 99 persons and two business suites for small meetings. Our banqueting team would be delighted to help you plan, organise and carry out your event.
Does the hotel offer internet access?
Wi-Fi internet access is available throughout the entire building. In addition, during your stay we offer you our Media Box with newspapers and magazines from 58 countries in 38 languages free of charge. After successfully logging into the hotel network, you can browse through the Media Box.
Does the hotel allow pets?
Pets are permitted in the ARCOTEL Donauzentrum. A fee of EUR 15.00 per pet per day applies.
How do I get from the airport to the hotel, or from the hotel to the airport?
Public Vienna Airport Lines buses stop directly in front of the hotel. We’d be happy to book a personal taxi for you.
Is the reception staffed 24 hours a day?
Yes, a member of our team is available for you at all times.
What do I do if I want to confirm my reservation but I don’t have a credit card?
You are welcome to transfer the amount in advance. Please note, we can only guarantee the reservation once the amount has been received in our account.
Can I pay with credit card?
The ARCOTEL Donauzentrum accepts the following credit cards: American Express, Diners Club, Euro/MasterCard and Visa.
Where can I park my car?
The hotel has a fee-based parking garage with 30 parking spaces. Four charging stations are also available. You can find more information under “Location”.
Are the rooms in the hotel air-conditioned?
All the hotel rooms and public areas are air-conditioned.
Is it possible to have breakfast as an external guest?
Our extensive breakfast buffet is also available to guests who do not stay with us. The price of the breakfast buffet is EUR 15.00 per person.
Our breakfast is served Monday to Friday from 7.00 a.m. to 10.00 a.m. and Saturday to Sunday from 7.00 a.m. to 10.30 a.m.
Does the hotel have a bar?
Our hotel has a bar where you’ll find refreshments and snacks when you’re feeling a little hungry in between meals.